Hive Talkin'

A Social Media Banana Split

NPR recently aired this story examining how Ohio and North Carolina residents are using Twitter to vie for the favor of the Chiquita fruit company, which is considering moving its Cincinnati headquarters to Charlotte.

The report describes how Ohio marketing executive Kevin Dugan turned to Twitter to persuade Chiquita’s CEO, Fernando Aguirre, to keep the company in Cincinnati. Together with his friend J.B. Kropp, the two devised the hashtag #NoCincyBananaSplit to drum up support. In response, Charlotte resident Brian Francis created #BananasForCLT, igniting a virtual tug-o-war between Ohio and North Carolina Twitter users for Chiquita’s attention.

This campaign’s success can largely be attributed to knowing your audience; Dugan engaged Aguirre through a medium he used frequently and employed a simple, recognizable phrase (#NoCincyBananaSplit) to rally the surrounding community.

The story also reflects a growing trend of executives communicating directly with their constituents through social media. Other leaders would do well to emulate this; Facebook and Twitter not only allow you to directly interact with your audience, but also provide your organization immediate access to valuable feedback.


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Look it Up! ‘Tweet’ Earns its Place in the Merriam-Webster Dictionary

Last week, it was announced that about 150 new words were being added to the Merriam-Webster dictionary.  Now, you can publish words such as “bromance,” “fist bump,” and “cougar” (yes, that kind of cougar) without any loss of intellectual integrity.

When news sources covered the dictionary’s new words, they overwhelmingly emphasized one addition that is close to my heart: tweet.  That’s right, the noun and verb that has gained incredible attention both in and out of the social media world is officially a word.  (Social media, by the way, was also added to Merriam-Webster this year).

What is the new definition of “tweet,” you ask?  According to Merriam-Webster, the word is now defined as both “a chirping note” and “a post made on the Twitter online messaging service.”  As one commenter has already stated, we can all be proud that this definition of tweet is less than 140 characters!

This addition to the dictionary follows closely on last year’s updates to the AP Style Book, which included a new section on citing Facebook and Twitter posts.  With all of this literary legitimacy building around Twitter and social media in general, I can’t help but ask what this means for our culture.  Some may understandably lament the rapid modernization of our language (I mean, bromance is really going to be in the dictionary?), so they may just see tweet as another fad word undeserving of all this attention.

However, when we consider the reason why “tweet” entered the dictionary, we may better understand the important implications of this addition.  According to Peter Sokolowski, Merriam-Webster’s editor at large, new words are added to the dictionary when “non-users have to know what that word means because they’ll encounter it so often in everyday use.”  Since Twitter has played a significant role in world events from the Iranian election protests to the downfall of Congressman Anthony Weiner, it has become a force that cannot be ignored.  Even those who are social media illiterate need to know what a tweet is to follow the news, and hence the word has earned its rightful spot in the dictionary.

Even though we live in a digital world, I can’t wait to get an old-school hard copy of the dictionary with all these new additions.  Look for my tweets on the day that happens!

 


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This is How Bees Celebrate Social Media Day

Today, June 30, marks the second annual Social Media Day, and event created by the ever-popular Mashable. People are gathering all across the country in honor of this occasion. While happy hours and in-person gatherings are fun for some, we at Beekeeper like to put our own spin on #SMDayDC. Check out how the Beekeeper Bee celebrated today:

Built our hive of friends by pollinating our Twitter feed and Facebook page.


Checked out what was happening on Google Buzz. (We still don’t get it!)

We listened to our favorite Pandora station – Sting.


We tried – and failed – to get the coveted Swarm Badge by checking into the 9-1-9.

 

 

 


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Using social media for individual advocacy

Most people know that I have a background in grassroots advocacy and that I’m passionate about social media. But what you may not realize is that I have an even deeper passion for the automotive industry. Yes, I love cars. Since 2008, I’ve been experimenting with this online medium, and I have been astonished at how quickly it has enabled me to form relationships within the car enthusiast community worldwide. In fact, thanks to the alliances I’ve formed through Twitter, Facebook, and LinkedIn, I’m currently combining advocacy and social media to spread awareness of distracted driving.

Another auto blogger and I have created Distraction Free Fridays (#DFF). We are using our blogs and social media platforms to encourage individuals to pledge to “put their devices aside and focus on the drive” every Friday between now and June 24. So far, we’ve seen some great success on Fridays with folks using the #DFF hash tag in lieu of the typical “Follow Fridays” or #FF hash tag to denote they’re taking the pledge.

This is just one example of how individuals who have a passion for a cause can leverage their contacts – even if they’ve never met them in person before – to help spread the word. How have you used social media to advocate for a cause that you care about personally?

Learn more about Distraction Free Fridays (#DFF) on my blog, Be Car Chic. Then take the pledge for yourself by “liking” our Facebook fan page.


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Release Your Internal Advocacy Numbers

Eventbrite (a service we Beekeepers use regularly for managing our own events) recently made national news with the release of some of its internal numbers on the impact of tweets versus Facebook likes for generating ticket sales through the site. Mashable was quick to pick-up the story followed by NPR, CNN and numerous other news outlets and blogs.

It made us think – which organizations in the advocacy and non-profit space could have noteworthy numbers they wouldn’t mind sharing. Here is a quick list of some of the numbers we would love to see (if only they would be shared):

  • Aggregate letters sent to the Hill, broken down by topic and/or office, from advocacy platform suppliers like: Capwiz, DDC Advocacy, VoterVoice, BIPAC, BlueState, WiredforChange, Vocus, RallyCongress, WeGov, Grassroots Multiplier (apologies for any we missed)
  • Traffic generated from social networks to an advocacy campaign’s action pages
  • Details from Facebook about total actions from all “Causes” Campaigns
  • Aggregate numbers from some of the patch-through call services related to Hill contacts, etc.
  • Conversion rates for an advocacy campaign from Facebook ads verses Google paid search ads

If you can think of more numbers you would like to see, please add a comment to this post with your suggestion.

If you happen to work at an organization that is willing to share some of your data (aggregates data only to protect member/client privacy) then please let us know and we would be happy to promote your efforts. Our industry craves this sort of benchmarked data and your openness will help brand you as an advocacy industry leader.


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HootSuite’s New Look and More

HootSuite just released their new HTML5 user interface. This suped-up new version is intended to entice users to ditch their desktop-based clients in favor of this sleek online alternative. It is a social media dashboard that simplifies your life by streaming the usual suspects (Twitter and Facebook) and now Google Analytics, as well as a whole host of other new options. It allows you to be the Queen of your own hive!

I am thrilled that I can get not just the “light” version on my android phone, but a fully-functioning application that allows me to view anything that I can on my laptop. However, a lot of users have reported problems with bugs- mixing up your social networks and the like. I love the new aesthetics and customizability of HootSuite but lets see what they come up with next.

 

Sweet New HootSuite

 


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A Question of Trust

I keep seeing articles pop up about how we should not trust the online world- its people, its news, etc. And yet, studies show that acquaintances’ recommendations or consumer opinions posted online rank as the most trusted form of advertising according to the latest Nielsen Global Online Consumer Survey of over 25,000 Internet consumers from 50 countries.

Another survey of 117 companies demonstrated that Facebook, Twitter, and blogs are considered the most effective resource for mobilizing the consumer populace to share their experiences.

It seems the power of social media is unparalleled when we live in a world in which 70% of the population trusts advice from a stranger online, and only 22% of Americans trust the government.

So who do YOU really trust?

 


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Confessions of a Born-Again-Listener

Last month I attended the annual conference of the Association of Writers & Writing Programs, or AWP. (We writers are awesome with words; less so with acronyms.) The conference took place in Denver – a lovely city for sure, but really, I would have been thrilled to travel anywhere for it. When you are a freelance writer, any opportunity to get out of the house is exciting.

These days, any industry conference, retreat, or multi-day seminar is going to have at least one session on “Your Industry and Social Media.” Convention centers might even have this as a booking requirement. AWP was no different, and though I was only at the four-day conference for a day and a half, there were no shortage of panels for me to attend on how I can/should/would-be-crazy-not-to-use blogs, twitter, Facebook, etc. to promote my writing. Given that many of the attendees of this conference are graduate of MFA writing program that have not necessarily published a book, the mood at these panels was what I’d characterize as cautiously optimistic. The democratization of content distribution that the web offers is very appealing to unpublished writers, and in some ways, writers have leg up on others in professional eloquence. But the camp is split between the luddite/purists (what you’d call them depends on who you are talking to) – technophobes and those that fear distracting themselves from larger projects with things like Farmville and Words With Friends; and those that have gone full speed ahead with sophisticated websites, blogs, twitter accounts, Facebook fan pages, and foursquare check-ins at all the hottest literary spots in their city. 

After one of these panels, I turned to a friend — a guy about 30 years my senior who’d graduated from my MFA program the year before, and who I’ve gotten to know through a Facebook-based morning writing group — and asked if he was on Twitter. He said something that I thought was really interesting, the first original comment I’d heard about social media in ages. “I resisted Twitter for a long time,” he told me, “because I didn’t think I had anything to say. But then someone gave me this advice that you join Twitter at first just to listen, and when you do have something to say, you’ll already have people listening to you.”

The idea of “listening” on Twitter and Facebook (and any number of social media outlets) doesn’t get a lot of play. I feel like I read at least one article a week (online, natch) on the theme of oversharing, information overload, and virtual navel gazing. Like everyone else, I have friends with chronic SUS (Status Update Syndrome). But for every friend I’ve banished to “Hide” in my newsfeed, there are one or two others that I ignore (online!) because they never do anything, or share anything. My orientation towards social media, I realized, prioritized the consumption of personal utterance — and dismissed the non-sharers as the Facebook equivalent of prudes.

And yet, there are a lot of advantages — especially for individuals — to a more modest social media strategy. By listening more — and not putting out — new users can familiarize themselves with the customs and lingo of each realm without getting into the kinds of embarrassing SNAFUs that leave one feeling as if they’ve walked into the cafeteria on the first day of high school with toilet paper stuck to their shoes. Listeners also endear themselves to the prom queens and quarterbacks of their social media circles, which as we all know can pay nice returns when others see that you are attending their events and invited to join their causes. By not putting out, you also have the ability to craft a more deliberate online persona and platform that reflects the vibe you want others (friends, potential employers) to view for you. Finally, everyone loves a listener, and as my friend says, when you do have something to say — when, say, you’re ready to announce that book deal or start-up launch — you’ll have a solid infrastructure of good karma and friends that will happily rally behind your endeavor because you’ve already been listening to them.  

I joined Twitter when I got back from AWP; a month in, CLO_NYC has tweeted 20 times and has a modest number of followers (I can’t tell you how many because Twitter is currently experience a meltdown. That’s what we writers call irony!)  I’m crafting my Twitter persona to express my platform as a fashion and New York City culture writer, and only tweet when I have something to say on one of those topics. But interestingly, I’ve noticed that my understated approach to Twitter has caused me to be a little less reflexive in what I put out as my “real self” on Facebook. These days, I’m less inclined to blab about how hard I’m working on an essay in a status update. I still keep tabs on what my friends are putting out, but instead of writing my own comments, I’m using the “Like” button more, so they know I’m listening. For sure, these tools are great/effective/cheap/modern ways to get a message out. The thing is, I realized, I don’t have a message all of the time. Listening is a vital and edifying part of online media — as it is, of course, in real life. The pitfall of putting out is self-devaluing. So from now on, I’m saving myself. . . . for some special message.  

 


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Experts Rate Top Tools for Politics and Advocacy

Last week, at the Politics Online Conference 2010, a panel of industry experts assessed some of the top online tools and platforms in terms of their effectiveness for politics and advocacy. The panel also delivered thoughts on the future viability of these platforms by rating them either as a ”FAIL – At Risk” (meaning the platform was potentially at risk), or “<3″ – [A.K.A the heart emoticon] (meaning the platform was likely to succeed or continue to succeed). As soon as we get the video of the panel we will post the discussion segments. But, in the meantime, here is a list of some of the tools and platforms and the overall rating from the panel:

First, the panelists:

  • Sana Glickfield – Beekeeper Group
  • David All – David All Group
  • Mark Drapeau – Microsoft
  • Frank Gruber – Shiny Heart Ventures

Ratings:

  • Facebook:        4 x ‘<3′   [Very Positive]
  • Twitter:            3 x ‘<3′, 1 x ‘Fail – At Risk’   [Strong But Some Risk]
  • MySpace:         4 x ‘Fail – At Risk’   [At Risk Unless in Music Scene or Districts with Low College Attendees]
  • UStream:         4 x ‘<3′   [Very Positive]
  • Ning:                3 x ‘Fail – At Risk’, 1 x ‘<3′   [Losing Ground but Revamp May Rejuvenate]
  • ChatRoulette4 x ‘<3′   [Very Positive]
  • Tumblr:            4 x ‘<3′   [Very Positive]
  • YouTube:         4 x ‘<3′   [Very Positive]
  • Del.icio.us:       3 x ‘Fail – At Risk’   [Diminishing Relevance and Utility]
  • Linkedin:          3 x ‘Fail – At Risk’, 1 x ‘<3′   [Useful Only as an Online Rolodex]
  • Location Based Services (FourSquare / Gowalla):          4 x ‘<3′   [Very Positive]
  • Email to Capitol Hill:    3 x ‘Fail – At Risk’, 1 x ‘<3′   [Less Effective But Still Valuable]
  • Farmville:         All panelists hoped it would be a ‘Fail – At Risk’ very soon!

Please feel free to add any other tools/platforms and your ratings in the comments section below.


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